Syracuse, N.Y. -- As they get hit with higher prices, legacy Time Warner Cable television customers are dropping Charter Communications' Spectrum brand by the tens of thousands.
Connecticut-based Charter lost 100,000 cable television customers, mostly in the company's legacy Time Warner Cable markets, in the first quarter of 2017, compared with the same period in 2016, according to Charter's latest earnings filing. During the same period in 2016, Charter and Time Warner Cable combined gained 24,000 video customers, it said.
The company attributed the loss to elevated customer "churn" as Time Warner Cable promotional pricing plans, which contained significant discounts, expired and customers were asked to transition to higher-priced Spectrum plans.
"The year-over-year decline in customer relationship ... net additions was primarily the result of elevated churn from legacy TWC historical pricing and packaging," the company said.
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Source: Syracuse.com (via The Empire Report)